Shipping Policy

At Safavieh Store, we’re committed to delivering premium home decor with the same care we’d want for our own spaces. Our shipping and returns policies reflect our dedication to quality and customer satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote areas):

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

While we carefully select every bath towel, ceiling light, and decorative object in our collection, we understand that sometimes returns are necessary. Our policy is designed to be as thoughtful as our products.

Key Return Details

• Return Window: 15 days from delivery date
• Return Conditions: Items must be unused, in original packaging with all tags attached
• Refund Method: Original payment method (processed in 5-7 business days)
• Non-Returnable Items: Custom lighting fixtures, opened candles, and final sale items

Our Simple Return Process

Step 1: Initiate Your Request
Contact our customer service at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Details about the item(s) you wish to return/exchange
• Whether you prefer a refund or exchange

Step 2: Prepare Your Package
For eligible items like bathroom rugs, picture frames, or bedding sets:

• Repackage items in their original packaging with all tags attached
• Include a copy of your order confirmation or packing slip
• For exchanges, clearly note which replacement item you’d prefer

Step 3: Ship Your Return
Choose one of these return shipping options:

Refund Information

Once we receive and inspect your returned items (such as bathroom towels or pillow shams):

• Refunds are processed within 3-5 business days
• Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
• Shipping costs are non-refundable unless the return is due to our error
• You’ll receive email confirmation when your refund is processed

Exchange Information

For exchanges of decorative storage or home decor products:

• Processing begins after we receive your return
• Standard shipping rates apply for the new item
• Price differences will be charged/refunded as needed
• Allow 10-15 business days for the entire exchange process

Non-Returnable Items

To maintain our quality standards, these items cannot be returned:

• Custom Lighting Fixtures: Ceiling lights and floor lamps made to order
• Opened Candles: For safety and hygiene reasons
• Final Sale Items: Clearly marked in our Home Decor Deals section

Need Help With Your Return?

Our customer service team is happy to assist with any questions about returning your bedding sets or bathroom accessories. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for choosing Safavieh Store for your home decor needs. We appreciate the opportunity to serve design-conscious customers like you and will handle your return with the same care we put into selecting every decorative object in our collection.