At Safavieh Store, we take pride in offering premium home decor products that elevate your living spaces. While we strive for perfection in every bath towel, ceiling light, and decorative object we deliver, we understand that sometimes returns or exchanges are necessary. Our policy is designed with the same attention to detail that goes into our products.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Return Conditions: Unused, in original packaging with tags
  • Refund Method: Original payment (5-7 business days)
  • Non-Returnable: Custom lighting fixtures & opened candles

Our Return & Exchange Process

1. Initiate Your Request

To begin your return or exchange for any of our bedding sets, bathroom accessories, or home decor items:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the item(s) you wish to return/exchange
  3. Specify whether you prefer a refund or exchange

2. Prepare Your Package

For bathroom rugs, picture frames, and other returnable items:

  • Repackage items in their original packaging with all tags attached
  • Include a copy of your order confirmation or packing slip
  • For exchanges, clearly note which item from our collections you’d like instead

3. Ship Your Return

We offer two return shipping options for our customers worldwide (excluding some Asian and remote areas):

  • Prepaid Return Label: $12.95 deducted from your refund (processed via DHL/FedEx)
  • Self-Arranged Return: Ship using your preferred carrier to:
    Safavieh Store Returns
    5514 West Wedington Dr
    Fayetteville, US 72704

Refund Information

Once we receive and inspect your returned bathroom towels, pillow shams, or other eligible items:

  • Refunds are processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Shipping costs are non-refundable unless the return is due to our error
  • You’ll receive email confirmation when your refund is processed

Exchange Information

For exchanges of our decorative storage or home decor products:

  • Processing begins after we receive your return
  • Standard shipping rates apply for the new item
  • Price differences will be charged/refunded as needed
  • Allow 10-15 business days for the entire exchange process

Non-Returnable Items

To maintain quality standards, these items from our collections cannot be returned:

  • Custom Lighting Fixtures: Ceiling lights and floor lamps made to order
  • Opened Candles: For safety and hygiene reasons
  • Final Sale Items: Clearly marked in our Home Decor Deals section

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Safavieh Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date]. Item(s) to return/exchange: – [Product Name] (SKU: [if available]) – Quantity: [X] – Reason: [Please specify] For exchanges, I would like to receive: – [New Product Name] (SKU: [if available]) – Quantity: [X] I have reviewed the return policy and confirm the items are unused, in original packaging with all tags attached. Please advise on next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Questions About Your Return?

Our customer service team is happy to assist with any questions about returning your bedding sets or bathroom accessories. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for choosing Safavieh Store for your home decor needs. We appreciate the opportunity to serve design-conscious customers like you and will handle your return with the same care we put into selecting every decorative object in our collection.