Welcome to Safavieh Store’s FAQ page. We’ve compiled answers to the most common questions about our premium home decor products and services. Whether you’re curious about our global shipping options, return policy, or product details, you’ll find the information you need below.

Product Questions

What types of home decor products does Safavieh Store offer?
We specialize in elegant home furnishings including:
  • Luxurious bath collections (towels, rugs, and accessories)
  • Premium bedding sets and pillow shams
  • Sophisticated lighting solutions (ceiling lights, floor lamps)
  • Beautiful decorative objects and storage solutions
  • Charming home accents like candles and picture frames
Each piece reflects our commitment to quality and timeless design.
How do I choose the right size for bathroom rugs or bedding?
Our product pages include detailed size specifications. For bedding, we recommend measuring your mattress before ordering. Bathroom rugs are available in standard sizes – consider your bathroom layout and whether you want coverage in front of the sink, shower, or toilet.
Are your decorative objects and lighting fixtures fragile?
While some items may contain delicate components, we package all products with special protective materials to ensure safe delivery. Fragile items are clearly marked on product pages.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include order tracking, wish lists, and faster checkout.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure prompt delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll make every effort to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are your shipping options and costs?
We offer two convenient shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
Processing typically takes 1-2 business days.
Do you ship internationally?
Yes! We ship globally except to some remote areas and parts of Asia. During checkout, you’ll see if we can deliver to your location. For specific country inquiries, please contact our customer service team.
How can I track my order?
You’ll receive detailed tracking information via email once your order ships. You can also check your order status by logging into your account on our website.
What should I do if my package is delayed?
While we carefully estimate delivery times, occasional delays may occur, especially during peak seasons. If your package hasn’t arrived within the estimated timeframe, please check your tracking information first. For further assistance, contact us at [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original condition with all tags attached. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. You’re welcome to place a new order for the desired item while returning the original purchase.

Additional Assistance

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is Safavieh Store located?
Our operations are based at:
5514 West Wedington Dr, Fayetteville, US 72704
Do you offer design advice for home decor?
While we don’t currently offer formal design consultation services, our product collections are carefully curated to work beautifully together. Many customers find inspiration from our coordinated bedding sets and complementary decor pieces.

Didn’t find the answer you were looking for? Our customer service team is always happy to help. Email us at [email protected] for personalized assistance with your Safavieh shopping experience.